Contact support pick a line first

Choose what your message is about on the switchboard. The form below gets the right subject and a short template, so support has the order number, link and details on the first read instead of asking for them in a second email.

info@addtelegrammember.com Or the form on this page We never ask for login codes

Support switchboard 6 lines

Plug in a line, then scroll to the form. It is already filled in for that topic.

Which way should you reach us?

Three routes, each good for a different job. Start at the top: if the answer is already written down, you do not have to wait for one.

Try first

Check it yourself

no waiting

  • Start times, drops and refills
  • Invoice statuses and network fees
  • Which link to paste for each product

Search the answers

Use the form

guided

  • Subject and template set by topic
  • Live checklist shows what is missing
  • Works without opening your mail app

Open the form

Send an email

attachments

  • Screenshots of counts or invoices
  • Writing from the checkout email
  • Keeping one thread per order

Write an email

What should your message include?

The panel on the right reads your message as you type and ticks off what support needs for your topic. Aim for a full bar before you press send.

Line: none picked yet

    Prefer your own mail app? Send the same text to info@addtelegrammember.com. The form holds up to 2,000 characters.

    Message check

    0%
    • Name and a valid emailReplies go to this address
    • A subjectPicking a line fills it in
    • Order numberDigits from your order email
    • Telegram linkt.me/name or @name
    • Transaction hashOnly for payment problems
    • What you see nowA sentence or two in your own words

    Pick a line on the switchboard and the checklist adjusts to that topic.

    Is your question already answered?

    Common order and payment problems, each linked to a full answer on our FAQ or payment page. Type a word to filter.

    Nothing here matches. That is what the form is for: write to support.

    What happens after you send?

    Four stages. The first one happens on this page; the rest happen in your inbox.


    1. Sent

      A confirmation line appears under the button. If it shows a red or orange note instead, a field needs fixing.


    2. Received

      Your message reaches the support inbox with the subject you picked, so the topic is clear at a glance.


    3. Reply

      The answer goes to the email you typed. Check spam and promotions folders too.


    4. Resolved

      A fix, a refill under the Terms, or a clear explanation. Reply in the same thread if something is still open.

    While you wait, do not place the same order again. Two deliveries on one link make it impossible to tell which order a later change belongs to.

    Is that message really from us?

    Anyone can open a Telegram account and put our name on it. Compare what you received with these two cards.

    Real

    Our supportContact channels on this page
    • Writes from info@addtelegrammember.com
    • Answers messages you started
    • Asks for an order number, a public link or a transaction hash
    • Sends you to checkout on addtelegrammember.com to pay
    Fake

    Someone using our nameBlock and report it
    • Asks for a Telegram login code or password
    • Wants admin rights on your channel
    • Opens a private chat to sell you a package
    • Asks you to pay to a wallet outside checkout

    Questions about contacting support?

    What gets the fastest useful reply?

    A message that support can act on without asking anything back: the order number, the link you ordered for, and what you see now. For payment problems, add the invoice ID and the transaction hash.

    Picking a line on the switchboard fills in a template with exactly those fields.

    Should I write from the email I used at checkout?

    Yes, when you can. Matching the address on the message to the address on the order makes it easier to find your order and confirm it is yours.

    If you write from another address, put the order number in the first line.

    I pressed send and nothing seemed to happen. What now?

    Look under the button. A red or orange note means a field is empty or the email address is not valid. Fix it and send again.

    If the form still fails, send the same text to info@addtelegrammember.com instead.

    I have not received a reply. Where should I look?

    Check spam and promotions folders, then check that the email address you typed was correct.

    If you still find nothing, write again from the same address, mention the date of your first message and keep the order number in the subject. One thread per order keeps everything in one place.

    Can I get a quote before I pay?

    Yes. Use the “Bulk or custom quote” line for large quantities, several channels at once, or a slower delivery schedule.

    Say which product, the total quantity, how many channels or posts, and the speed you want.

    Can I attach a screenshot?

    The form takes text only. To add a screenshot of a member count or an invoice, send an email to info@addtelegrammember.com and attach it there.

    Type the numbers in the message too, so they can be searched and copied.

    Still deciding what to write?

    Plug in a line and the template does most of the work. If your question is not about an order, an email works just as well.

    Go to the form Email us

    FAQAnswers grouped by order stage, with a support message builder Payment methodsCoins, networks, fees and invoice statuses Terms of ServiceRefills, refunds and what voids them Telegram membersCompare Mix, Real and Targeted