Telegram members FAQ from your link to after delivery
22 answers for people who are about to order, have just paid, or are watching a counter. Each answer starts with the short version, then the detail. Three small tools below check your link, build a reaction code and draft a support message for you.
What should you know before you write to us?
- Orders run from a public link only.Use
t.me/yourchannelor@yourchannel. Invite links that start witht.me/+cannot be filled. - Stated start times are 1 to 2 hours.About 1 hour for post views and poll votes and about 2 hours for Real members, as the product pages state. Big orders arrive in batches.
- Checkout is crypto only, through Heleket.USDT (TRC-20 or ERC-20), BTC, ETH, LTC and TRX. Send the exact amount on the network the invoice shows.
- Some members leave, and that is expected.Our stated ranges are 5–15% for Mix and 3–10% for Real. Refills beyond that are reviewed case by case under the retention rules.
- Nobody from us will ask for your login code.If someone does, it is not us. Telegram’s own login message says never to share that code.
Where these answers come from
Prices, times and rates are copied from the product pages and checkout as they read today, not from memory.
- 16 live product pages and their starting prices
- The checkout form, field by field
- Our Terms of Service: refunds, retention, over-delivery
- Telegram’s own FAQ and link documentation
Last checked 23 Oct 2026
Where are you in your order?
Pick a stop to see only its questions, or keep all six open. The search box at the top filters this list too.
Before you order
Choosing the product and the size
4 questions
Which Telegram product fits my goal?
Match the product to the number you want to move. Members change the subscriber count, views change the eye counter under each post, and reactions or votes change engagement.
Need a longer comparison of Mix, Real and Targeted? The member types section on our homepage lays them side by side.
What is the smallest order for each product?
The smallest orders are 1,000 Mix or Real members, a 1,000 Targeted pack, 5,000 post views, 500 reactions, 10,000 poll votes and 100 auto views on 100 future posts.
Mix and Real are sold in steps of 1,000: set the quantity to 3 in the cart and you order 3,000. Targeted members come in 1,000, 2,000, 5,000 and 10,000 packs. Reactions come in 500, 1,000, 5,000 and 10,000.
Can I place two orders for the same link at once?
You can, but we advise one running order per link. When two deliveries overlap, nobody can tell which order a later drop belongs to, and that makes any refill request harder to check.
If you need more, raise the quantity in one order. To split members across several channels, place one order per channel, or ask support before paying.
Someone on Telegram says they are from AddTelegramMember and asks for my code. Is that you?
No. We never ask for a login code, password, phone number or admin rights, and we do not start private chats to sell you packages.
Everything we need fits in the checkout form: your name, a public link and an email address.
Your link
Getting the link right
4 questions
Which link do I paste for each product?
Members, post views and auto views use the channel or group link. Reactions and poll votes use the link of one post. Targeted members need two links: yours and the group to take members from.
t.me/yourchannel or @yourchannelt.me/yourchannel/317 plus the emoji number, for example t.me/yourchannel/317 + 4t.me/yourchannel/120Not sure about yours? Paste it into the link checker below.
Why doesn’t my t.me/+ invite link work?
A link that starts with t.me/+ or t.me/joinchat/ is a private invite, and our system can only fill public channels and groups that have a username.
Links that start with t.me/c/ are private too: they point to a post inside a private channel. Make the channel public for the length of the order, then send the new t.me/username link.
How do I make a private channel public for the order?
Open the channel, tap its name, choose Edit, then Channel type, switch to Public and pick a username. Telegram allows letters a–z, digits and underscores in usernames.
Keep it public with the same username until the order is complete. You can switch back to private afterwards, but read the next answer first: changing the link affects refills.
Can I change my channel’s username after ordering?
Not until delivery ends. The order is tied to the link you entered, so a new username during delivery leaves the order pointing at a link that no longer exists.
Changing the channel’s display name is a different thing and does not break the link. The homepage explains when a rename is safe.
Checkout
The form and the coupon
3 questions
What do I fill in at checkout?
Four required fields and one optional box. The link field is the one that matters most.
Is there a discount code?
Yes. The banner at the top of the site currently offers SALVA10 for 10% off, marked as limited time. Type it in the coupon field at checkout and the total updates before you pay.
The same banner says bigger orders get bigger discounts. For a large order, email support with the product and quantity before paying and ask for a quote.
Do I need to create an account?
No. Checkout works without an account. Your order is identified by its order number and the email address you enter, so keep the confirmation email.
Paying in crypto
Coins, networks and invoices
3 questions
Which coins can I pay with, and why no PayPal or card?
Checkout accepts cryptocurrency through Heleket: USDT on TRC-20 or ERC-20, Bitcoin, Ethereum, Litecoin and TRON. PayPal, Skrill and cards are not available at checkout.
No crypto yet? Buy USDT in an exchange app that takes your local payment method, then send it to the invoice address on the network the invoice names. TRC-20 usually has the lowest network fee for small amounts.
I sent the payment on the wrong network or sent too little. What now?
Do not send a second payment. Email support with the order number, the invoice ID and the transaction hash (TxID) so the payment can be traced and matched by hand.
The payment rescue steps below show what to collect for each case: wrong network, short amount or an expired invoice.
The invoice expired while my transfer was confirming. Did I lose the money?
The transfer still exists on the blockchain, so it can be traced. Send the transaction hash and order number to support through the payment problem form instead of paying the order again.
To avoid it, open the invoice only when your wallet is ready and the coin is already on the right network.
Delivery
Start times and settings
4 questions
When does my order start?
Our product pages state about 1 hour for post views and poll votes and about 2 hours for Real members. The Mix page promises fast delivery without a figure. Large orders are delivered in batches over a longer window.
If nothing has moved after twice the stated time, check that the link is still public and unchanged, then email support with the order number. The delivery clock below shows every product.
Can I slow the delivery down or schedule it?
Yes, on request. The product pages for members, post views and poll votes say the order can be set and customised by contacting us, and the poll votes page says its adding time is adjustable.
Write the speed you want in the order notes, for example “1,000 per day for 5 days”, and email support with the order number so the request is not missed.
How do auto views work?
Auto views add a fixed number of views to each new post you publish, for your next 100 posts. You buy them once with the channel link and do not need to add a bot to the channel.
Packs go from 100 views per post ($15) to 10,000 views per post ($195). Posts that already exist are not covered: for those, order regular post views, which cover your last 10 posts.
What is a target link for Targeted members?
It is the public link of a group whose members match your topic. Targeted members are taken from that group and added to yours, so they share its interest.
Pick a public, active group in your niche and paste its t.me/ link in the order notes. Packs cost $40 for 1,000, $75 for 2,000, $130 for 5,000 and $220 for 10,000.
After delivery
Drops, refills and refunds
4 questions
My member count went down. Is something wrong?
A drop inside the stated range is normal: 5–15% for Mix and 3–10% for Real. Telegram deletes accounts that stay offline for the period each user sets, 18 months by default, and online members can leave like any reader.
A drop above that range is worth reporting. Note the count right after delivery and the count today, then use the support message builder. The drop calculator shows what is inside the range for your order size.
What does the retention guarantee cover?
Under our Terms of Service, some services carry a limited retention guarantee: if you lose members we delivered, we may re-deliver them at no cost. The length differs by service and each request is reviewed by us.
Extra members we add on top of your order act as a buffer, so a loss smaller than that extra is not refilled. The guarantee is void if you ordered from another provider, made the channel private, changed its username, or removed the delivered members.
Can I get a refund?
Our Terms of Service say all sales are final, with refunds only under the refund terms or at our discretion. Completed orders are not refunded if Telegram later removes an account or post.
If an order never started, email support with the order number before doing anything else. That is the case we can look into most easily.
How do I reach support, and what should I include?
Email info@addtelegrammember.com or use the form on the contact page. Include the order number, the link you ordered for, and what you see now.
For drops, add the count right after delivery and today’s count. For payments, add the invoice ID and the transaction hash. The message builder puts all of this in one email for you.
Will this link work for my order?
Paste any Telegram link. The checker splits it into parts, colours each part and tells you which products accept it. Nothing is sent anywhere; it runs in your browser.
t.me/namePublic channel or groupMembers, post views, auto views@nameUsernameSame as the public linkt.me/name/317Public postReactions and poll votest.me/+hashPrivate inviteNot acceptedt.me/c/123/45Private postNot acceptedHow do I tell you which emoji I want?
The reactions product reads a post link plus an emoji number. Tap an emoji, paste your post link, and copy the finished line into the link field or order notes.
The 16 numbers match the list on the reactions product page. One order covers one emoji on one post. For two emoji, place two orders.
How long does each product take?
These are the times our product pages state for the order to start or be added. Each ring shows the time as a share of a 3-hour window. Treat them as a normal day, not a promise for every order.
Real members
Adding time of about 2 hours for 1,000 online accounts, with a stated leaving rate of 3–10%.
Real members product page
Post views
5,000 views spread over your last 10 posts, added in about an hour.
Post views product page
Poll votes
10,000 votes in about an hour. The page says the time is adjustable on request.
Poll votes product page
Mix members
The page says fast delivery but gives no figure.
Auto views
Arrive on each new post you publish, for 100 posts.
Targeted & reactions
No time is stated. Email support if you need a deadline.
What if the crypto payment goes wrong?
Pick what happened. The invoice highlights the line that went wrong, and the steps tell you what to send us. In every case: do not pay a second time.
- Stop and do not resendA second payment will not cancel the first one; it only adds a second transfer to trace.
- Copy the transaction hashYour wallet shows it as TxID or hash. Also note which network you used, for example ERC-20 instead of TRC-20.
- Email supportSend the order number, the invoice ID, the hash and both networks. The message builder below formats it for you.
- Check the exact amountExchanges often take their withdrawal fee from the amount sent, so less arrives than you typed.
- Do not pay the full amount againEmail support first with the order number, invoice ID and hash, and ask how to send the difference.
- Next time, add the feeSend the invoice amount plus your exchange’s withdrawal fee, so the invoice receives the full figure.
- Find the transferOpen the transfer in your wallet and copy its hash. If it shows as confirmed, the coins arrived at the invoice address.
- Do not open a new order to pay againEmail support with the order number and hash so the late payment can be matched by hand.
- Next time, prepare firstHave the coin on the right network before you open the invoice, then pay right away.
How many members should still be there?
Enter your order. The bars show how many members stay at the best and worst end of our stated leaving range, so you know whether a drop is normal or worth reporting.
If more than 750 of 5,000 Mix members leave, report it with your before and after counts.
What a refill request needs
- A drop larger than the over-delivered extra
- The same public link and username as the order
- Counts before and after, plus the order number
What voids it, per our Terms
- Members bought from another provider
- A drop that started before your order
- Making the channel private or changing its username
- Blocking or removing the delivered members
“If you stop using Telegram and don’t come online for at least 18 months, your account will be deleted.”
Telegram FAQ, on why offline members slowly disappear
Which mistakes slow an order down?
Each of these delays an order or voids a refill. Each one has a one-line fix.
What should my support email say?
Fill in what you have. The email on the right writes itself, ready to copy or open in your mail app. A complete first message usually saves a round of questions.
Still deciding? Try 50 members first
Paste a public link into the free tool, wait for the countdown, and 50 members arrive. No login and no card, up to 3 times a day per link. It is the quickest way to see how delivery looks on your own channel.
Sources: prices, times and rates from our live product pages and checkout; refund and retention rules from our Terms of Service; link formats from Telegram’s link documentation; account deletion and username rules from the Telegram FAQ. Checked 23 October 2026.
