Refund policy refund, refill or completion?
Every problem with an AddTelegramMember order ends in one of four outcomes. If an order never starts because of us, you choose a refund in USDT or credit. If it stops part-way, we complete it. If Mix or Real members drop within 30 days, we refill them. Everything else is final.
In force from 23 October 2026 · the Refund Policy named in our Terms
Which outcome applies to your order?
Answer up to five questions. The outcome panel tells you what you are entitled to and what to send support.
Has your order started?
Never started because of us: refund in USDT or credit, your choice. Stopped part-way: we complete it. Mix or Real members dropped within 30 days: refill. Delivered in full, link made private or renamed, free orders, or losses after 30 days: not refundable.
How long does a refund take?
Up to 7 business days after support confirms the refund. Pick the day support confirms yours to see the latest day the USDT should arrive.
Business days are counted as Monday to Friday in this calculator.
What does the 30-day refill cover?
Mix and Real members that leave within 30 days of delivery are re-delivered at no cost, beyond the extras we add. Slide to the day you noticed the drop.
Day 12 is inside the 30-day window. Send the count right after delivery and the count today, and the missing members are refilled.
Applies to Mix and Real members. For other services, ask support before ordering.
What is not refunded or refilled?
These cases are final under our Terms of Service. Where something can still be fixed, the green line says how.
A completed order is final, including when Telegram later removes accounts or content.
Mix or Real within 30 days: ask for a refill instead
If the drop is no bigger than the extra members delivered, nothing is owed.
Compare today’s count with the count you ordered
Ends the refill cover for that order.
Keep it public for 30 days
The order is tied to the original link.
Ask support before renaming
Nobody can tell whose members left.
One provider per link at a time
Members taken out by the channel owner are not replaced.
Leave delivered members in place
The 50 free members carry no refill and nothing was paid.
Run the free test again later if you need
A private, wrong or renamed link stops an order from starting. That is not a fault on our side, so it is fixed rather than refunded.
Fix the link and support restarts the order
The refill window has closed.
Note your count right after delivery
What should you send to claim a refund or refill?
One complete message gets one quick answer. The contact form opens with the right template for each case.
Put these in your message
- Order numberALWAYS
- The link you ordered forALWAYS
- Count right after delivery and count todayREFILL
- Transaction hash of your paymentPAYMENT
- Refund or credit, and a USDT address with its networkREFUND
How is a crypto refund different from a card refund?
There is no bank in the middle, so a refund is a new transfer from us to an address you give. That changes a few things.
A typical card refund
- Where it goes
- Back to the card automatically
- Currency
- The currency you paid in
- Can it be reversed?
- Banks can open chargebacks
- What you provide
- Nothing, the bank knows the card
An AddTelegramMember refund
- Where it goes
- To the USDT address you send us
- Currency
- USDT, whichever coin you paid with
- Can it be reversed?
- No. Blockchain transfers are final, so check the address and network before you send them
- What you provide
- A USDT address and the network it uses
What do people ask about refunds?
Can I get a refund from AddTelegramMember?
Yes, when an order never starts because of a problem on our side. You then choose a refund in USDT or credit for a future order.
Orders delivered in full are final, and partly delivered orders are completed rather than refunded.
How long does a refund take?
Up to 7 business days after support confirms the refund.
Sending a USDT address and its network in your first message saves a round of emails.
I paid in Bitcoin. Do I get Bitcoin back?
No. All refunds are paid in USDT, whichever coin you used to pay.
Tell us the USDT network your address uses, so the transfer arrives on the right one.
Can I take credit instead of money?
Yes. When an order never starts because of us, the choice between a USDT refund and credit for your next order is yours.
Say which you prefer when you write to support.
How long is the refill guarantee?
30 days from delivery for Mix and Real members. Lost members beyond the extras are re-delivered at no cost.
For targeted members, views, reactions and poll votes, ask support before ordering.
My order stopped part-way. Do I get part of my money back?
No. A partly delivered order is completed: the remaining members or views are delivered.
Report it with the order number and the current count so the rest can be sent.
Telegram deleted some members after delivery. Is that refunded?
Not as a refund. Completed orders are final under our Terms. For Mix and Real members, losses within 30 days beyond the extras are refilled instead.
Telegram removes accounts left inactive for 18 months by default, so some leaving over time is normal.
Are free orders covered?
No. The 50 free members carry no refill, and nothing was paid, so nothing is refunded.
They are there to let you see a delivery before you buy.
Order not started, or members missing?
Send the order number and link through the contact form. It opens with the right template, so support can decide on the first read.